As for our organized tour (Except "SELECTED ACTIVITY" and "TICKETS"), we apply cancellation policy below.

Full refund 8 days prior to your tour, excluding a 5% transaction fee.

* Must be made 8 full days prior to 12:00 AM (JST) the day your tour is scheduled. For example, if your tour is scheduled for Friday, cancel by the 1 week before?Thursday at midnight (previous?Friday 12:00 AM in the tour’s timezone) for full refund minus a 5% transaction fee.

If you cancel within 7 days, our cancellation charges (incl.5% transaction fee) are as follows:

  • 4-7 days prior:15%
  • 3 days prior-:25%,
  • 2 days prior-:35%,
  • the day prior-:55%,
  • on the day- :100%
  • No show-:100%

As for other tours and activities, they have other cancellation policy, so please check their own description in tour page.


弊社主催ツアー("SELECTED ACTIVITY" and "TICKETS"を除く)につきましては、下記のキャンセルポリシーを適用します。


* 返金を受けるには現地時間でツアー日の8日前までにキャンセルする必要があります。例えば、ツアー日が金曜日の場合、前週木曜日の現地時間深夜0時(前週金曜日のAM12時)までにキャンセルしなければなりません。


  • 7~4日前:15%
  • 3日前:25%
  • 2日前:35%
  • 1日前:55%
  • 当日:100%